I have a beautiful, big, journal that I bought at the most amazing store called Paper Umbrella. It’s a local store filled with so many treasures!!! I am inspired every time I go into the shop, not just because they have such an irresistible array of paper goods, sassy cards, and drool-worthy pens, but because the owners Theresa and Brad provide an experience that always lifts my day. They understand community in the purest sense.
All through the pandemic they have held imaginative and kind activities. One of my favourites was “letter love” where they encouraged us to write a letter to a senior in a care home. Brad and Theresa would deliver them to various homes and the notes would find their way to those who needed to know they were being thought of.
When we couldn’t go in their store we could order and have curbside pick-up. Our paper bags always adorned with a personalized note splashed with beautiful calligraphy.
Then there was the “daily dose” a five-minute video every day on something you could craft yourself and you could count on it like clockwork. They showed up to cheer us on and cheer up others. I won’t ever forget that.
Back to my journal….
I keep all my notes for blogging in this journal. It’s a fab “evening azure ocean blue colour” (Can you tell that I always wished I had a job where I could name colours and paint!) There is something about being able to sketch out a blog on paper first that appeals to me, and then I translate that using a keyboard.
But today my tried-and-true system is unavailable. I’ve broken my right wrist, so the keyboard and the journal will be getting dusty for the next little while. This is my very first voice-dictated blog.
I feel a bit like I’m flapping in the wind, in freefall gripping the armchair with my one good hand, reaching out for something that is familiar.
Then again it is 2020! Working within a constraint has become familiar! A broken wrist? No problem just another constraint!
Constraints have been shown to lead to better practises, to the transformation of businesses, and the invention of vaccines! (Which last year we never even knew we needed.)
I admire so deeply the many businesses who have had to change their business model on a dime, and be nimble enough to respond to even the most remote opportunity to rewrite what is possible. These businesses chose to believe in a narrative that taking small steps forward would pay off.
I recently had the opportunity to interview Aimee Schulhauser, owner of two restaurants (Tangerine, Slice), a cooking school (Schoolhause Culinary Arts) and a catering business (Evolution Catering). Infact she opened a new restaurant right at the start of the pandemic! As you can imagine she has been hard hit.
“The fact that we are so nimble really paid off for us”, says Amy. “We were able to respond very quickly to the needs of not only our customer but our community. When we could no longer seat people in our restaurant we thought about how we might be able to help. At that time many grocery items were hard to come by. We opened up a mini-grocery with items like flour and yeast and some fresh fruit. We expanded our takeout with what our customers wanted, which was not our trademark salads. They were looking for mac & cheese and meatloaf! We became very determined to just keep showing up however we were needed.”
We are not in control of the constraints put upon us by this pandemic, but we can control the ambition and inventiveness it can generate in ourselves and in our business. Despite this, not every business story or personal story will end well. That reality hurts our collective hearts.
So how do we move forward?
I think the first step is accepting the constraint, changing our mindset to remove some of our traditional ways of solving problems, and asking new questions.
The type of questions you ask yourself can change your direction. Try asking yourself propelling questions. A propelling question is defined by linking together a bold ambition and a considerable constraint. It is a hopeful question challenging us to find the right idea. The practice of asking propelling questions can be used at all levels of business.
Some examples include:
How can I maintain relationships with our customers when our business is closed?
How can we expand our business when we don’t have an advertising budget?
How can I elevate the customer experience and reduce my expenses?
How can we prevent layoffs when our sales have slid?
Asking propelling questions will introduce tension and discomfort and make us examine what we thought we knew. I believe it will also propel us to new solutions.
Like voice dictating a blog. 🙂
*this blog is not endorsed or sponsored it is simply an opportunity to cheer on purpose driven brands
